Join and Getting Started with Fiverr

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Best Practices for New Fiverr Sellers

As a new seller on Fiverr, you want to offer the best experience possible for your customers. The following tips, guidelines, and best practices will help you grow and become a top Fiverr seller, and achieve the growth you need to manage and build your business online.

Fiverr Policies and Guidelines

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We want to ensure that Fiverr is a high-quality marketplace, which is why it’s important for all members to be aware of our policies and guidelines. Here are our main policies and guidelines so that both you and your customers have the best Fiverr experience possible.

Keep it real

• Use a profile picture to put a face to your name.
• Include an accurate and informative description of your professional background. 
• Make sure to add your accurate education and skills to showcase your expertise and qualification. 
• Fill out the Professional Website section while setting up your profile for extra credibility with Fiverr’s moderation teams.

Clean communication is key

• To maintain a professional marketplace, the service you’re providing should align with our Terms of Service.
• All communication regarding your business should be kept on Fiverr. When communicating on Fiverr, you are enjoying the benefits of our platform’s ease of use, security, and having someone to turn to in case a problem arises.
• Be professional when communicating with your customers. Be polite and use courteous language. Send them informative updates and messages of value to maintain a collaborative relationship.
• Spamming is not allowed on Fiverr. Please respect our members’ privacy by not contacting them with offers, questions, suggestions or anything not directly related to their Gigs or orders. If you receive a spam message or a message violating our TOS, use the spam or report icon accordingly.
• The best way to get a good review is to be professional, responsive, and courteous. Asking customers for positive ratings goes against our terms.
• And most importantly, don’t discriminate based on gender, religion, ethnicity or nationality. Diversity is an integral part of Fiverr! 

Optimizing Your Gig’s Content

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We’re here to help you take your business to the next level. Here’s how to create a Gig that will take center stage and help you stand out from the rest. 

Content
The right words can attract the right customers. Here’s what you’ll need to optimize your content: 

A clever, concise title 
This is your first impression. It’s what shows up in the search, so incorporate the most relevant keyword in your title so that your service will appear in the search results. Also, your Gig title starts with, “I will,” so make sure it’s followed by a strong verb.  

Tag yourself
Browse your subcategory to see what the most common keywords are for your service. Then make sure you add the relevant search tags to your Gig. 

Describe what you offer
This is the section where you make the case for yourself as a Fiverr seller. Be clear about what you offer, the value of it, the target audience, and then describe your work process. When relevant, specify what languages, platforms, and software you will use. Don’t forget to include keywords that your target customers will look for. Mention your turnaround time as well. 

Give them all the answers
To ensure it’s a perfect match between you and a customer, include FAQs about your services. This way, there’s no confusion as to what you will deliver.     

Use a template in your Gig requirements
To save time, set expectations and avoid misunderstandings: Give your customer a form they can fill out to specify exactly what they need. Make sure the form covers everything you need to start working on the order. 

Optimizing Your Gig’s Gallery

Drive customers to your services with stunning visuals by perfecting your gallery with these tips: 

Add appealing images to make the best first impression
Create a portfolio with three different work samples. Your images should be original and high-resolution. For non-visual services, create a unique and relevant image that explains your Gig and attracts customers. Tip: To add credibility to your Gig, we recommend including a photo of yourself in your Gig image. Once your image is uploaded, review your Gig card to ensure your image is centralized and looks good! 

Upload a video. Gigs with videos perform better! 
Flaunt your skills by uploading a showreel, a web/app preview, or simply a video of yourself explaining what you bring to the table. You can also upload a PDF with your resume and more work samples.

Watch this video to help you get off to a great start!