Virtual or Remote Support using Team Viewer/AnyDesk/VNC/Windows Server

What is Remote/ Virtual Support?

In information technology, remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Wikipedia

Remote access refers to the ability to access a computer, such as a home computer or an office network computer, from a remote location. This allows employees to work offsite, such as at home or in another location, while still having access to a distant computer or network, such as the office network.

Using Team Viewer

Team Viewer is proprietary computer software for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. Wikipedia

Using AnyDesk

AnyDesk is a proprietary remote desktop tool distributed by AnyDesk Software GmbH. The software program facilitates remote access to personal computers running the host application, which can be installed on Windows, mac OS, Linux and FreeBSD. Wikipedia

Using Real VNC

Real VNC is a company that provides remote access software. The software consists of a server and client application for the Virtual Network Computing protocol to control another computer’s screen remotely.Wikipedia

Using The Remote Desktop Connection

  1. The Remote Desktop Connection wizard window will open. If you would like to share resources with the remote computer, expand the Options section.
  2. Click on the Local Resources tab. …
  3. A list of your drives will appear. …
  4. Select the General tab and enter the IP address of your server in the Computer text box.

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